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  Latest News and Articles from BPO
 India's IT-BPO market to touch $285 bn by 2020: KPMG
 16-February-2010



India’s IT-BPO market (including exports) could touch USD 285 billion in 2020 growing at a CAGR of 15 percent. The IT-BPO industry in India has achieved impressive growth rates over the past decade which currently stands at *USD 71.6 billion in 2009. A report release by KPMG and ASOCIO titled ‘Asia-Oceania Vision 2020: Enabling IT leadership through collaboration’ reveled that India the current market leader in global sourcing supply, serving approximately 51 percent of overall global sourcing demand is expected to retain its leadership position by 2020.

Speaking at the global launch of the report, Kumar Parakala, Global Head of Sourcing Advisory; COO, Advisory, KPMG in India said, “India is expected to achieve double digit growth rates in the IT-BPO industry, with a focus on innovation. However, the country needs to sustain its cost competitiveness and develop the requisite skills of its large workforce. India could also develop complementary skills in hardware, so that it can showcase a more diversified portfolio of products and services."

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 Genpact wins BPO contract
 28-January-2010


 
The United States largest drugstore chain Walgreens has announced a 10-year outsourcing deal with Indias BPO provider Genpact. As part of the contract, Walgreens will shift its accounting processes and jobs to Genpact, a move that will involve transfer of at least 500 jobs. This is Genpacts fourth large deal in past three months, signaling a gradual bounce back in the global BPO business market.

We are definitely seeing a comeback with lot many deals in the pipeline of large value. This is also a large contract considering the number of people involved. We will also keep many jobs onshore and still be able to maintain margins, says Genpact president and CEO Pramod Bhasin

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 More News & Articles
 
 
 Infy, HCL in race for Westpac's $500-mn outsourcing contract (21-December-2009)
 Infosys sets up Dallas centre (14-December-2009)
 More outsourcing to India (2-December-2009)
 Infosys BPO to hire 1500-2000 by end of 2010 fiscal (11-November-2009)
 Infosys to open 22 rural BPO centers in AP (27-October-2009)
 BSNL to outsource customer care ops (6-October-2009)
 StanChart to hire 2,000 staff; to open KPO in Bangalore (15-September-2009)
 Global BPO vendors poach staff from local cos (9-September-2009)
 TCS bags outsourcing contract (28-August-2009)
 Satyam BPO to hire 300 employees (27-August-2009)
 Bangalore home to over 2 lakh BPO staff (25-August-2009)
 AmEx plans selling BPO (10-August-2009)
 Aditya Birla Nuvo BPO eyes non-voice services (4-August-2009)
 TCS targets $3 bn revenues from BPO (20-July-2009)
 Tech Mahindra opens BPO centre in Kolkata. (16-July-2009)
 New centre from Sparsh BPO (15-July-2009)
 Role Of Proprietary Software In BPO: Ovum Report (7-July-2009)
 Firstsource Bags Rs 1450 Million Contract From Idea (29-June-2009)
 UBS puts BPO, KPO units on the block (19-June-2009)
 HDFC acquires 26% in B'lore rural BPO firm (17-June-2009)
 3i Infotech to set up BPO subsidiary (8-June-2009)
 Is new US tax plan helping India? (5-June-2009)
 Telecom BPO revenue to touch $2bn (28-May-2009)
 Obama's tax not to impact BPOs: E&Y (11-May-2009)
 Publishing BPO ind to cross $1.2 bn by 2012 (7-May-2009)
 Say no to Bangalore, yes to New York: Obama (6-May-2009)
 Birla opts for Indian BPO (4-May-2009)
 Sparsh BPO Launches 2nd Delivery Centre In Bengaluru (1-May-2009)
 Wipro BPO to hire 1,200 in 6 months for Hyderabad unit (29-April-2009)
 Stanchart expands Indian call centre (28-April-2009)
 Indian BPO market to double (24-April-2009)
 Indian BPOs' revenues will be doubled by 2010: Gartner (21-April-2009)
 Firstsource expands BPO services (3-April-2009)
 vCustomer India to open centre in Chennai by April (23-March-2009)
 Infosys BPO targets flab, growth (19-March-2009)
 ANZ to offshore Melbourne back-office ops to India by end-2009 (16-March-2009)
 Perot expands India operations (12-March-2009)
 Slump in IT-BPO biz spells trouble for cab owners (9-March-2009)
 Genpact Wins Global Services 100 Awards (5-March-2009)
 Satyam fraud, Mumbai attacks hit India as outsourcing destination (4-March-2009)
 Infosys BPO Says Clients Turning to India in Recession (27-February-2009)
 Tax refunds for BPOs, sales agents (26-February-2009)
 MphasiS wins Rs 250-cr contracts from US (25-February-2009)
 BPOs eye new geographies, buyouts, innovative strategies to stay afloat (24-February-2009)
 No recession blues for the BPO industry (23-February-2009)
 Asia Pacific good for BPO (20-February-2009)
 New thrust in animation BPO (16-February-2009)
 Amtex to open BPO facility in Chennai (11-February-2009)
 Wipro BPO To Conduct Recruitment Drive At MSU Campus (10-February-2009)
 Nasscom wakes up after Satyam fall news (5-February-2009)
 Sitel wins BPO contract (4-February-2009)
 LPOs set to ramp up headcount (30-January-2009)
 Aegis BPO may buy assets in S Africa (28-January-2009)
 Quatrro too in race for Satyam's BPO arm (23-January-2009)
 Satyam BPO still hiring (21-January-2009)
 ESSAR Announces To Expand Its BPO Services In J&K (19-January-2009)
 Customers may seek more control over outsourcing (16-January-2009)
 Convergys Deploys ICOMS At Virgin Media (14-January-2009)
 BPOs homing in on work-from-home (13-January-2009)
 Financial BPO set for high growth (9-January-2009)
 Infosys eyes closer integration of tech & BPO biz (6-January-2009)
 Domestic Indian IT industry gaining strength (5-January-2009)
 TCS To Win 2 Large Bpo Contracts After Its Acquisition of Citigroup Bpo (2-January-2009)
 BPOs back in demand (1-January-2009)
 Aptech in top 20 IT training outsourcing companies (26-December-2008)
 Indian BPO growing (24-December-2008)
 WNS renews contract with energy company Centrica (23-December-2008)
 Aegis BPO to open three centres in Tier-II towns (22-December-2008)
 India rules KPO services (20-December-2008)
 Indian bank to outsource to IBM (19-December-2008)
 Sitel rebrands BPO unit (18-December-2008)
 BPO clients seek upfront payments (16-December-2008)
 More focus on BPO (12-December-2008)
 Slowdown to benefit BPO industry (9-December-2008)
 IT cos with BPO arms to steal show (8-December-2008)
 Telus to set up India office (5-December-2008)
 Outsourcing costs may creep up (3-December-2008)
 Terror strike: Drug firms may lose outsourcing deals (2-December-2008)
 KPO offerings from Europe (1-December-2008)
 Rural BPOs: Next big thing in IT (29-November-2008)
 Sparsh Partners With Aircel, Opens BPO In Puducherry (28-November-2008)
 Satyam BPO set to grow (27-November-2008)
 India still prime destination for outsourcing: D&B (26-November-2008)
 EXL lines up $70 m for foreign buyouts (25-November-2008)
 Outsourcing to focus in Asia Paific (24-November-2008)
 Poland joins BPO race (21-November-2008)
 MRS BPO to expand (20-November-2008)
 Mindteck to move 70% outsourcing work to India (19-November-2008)
 BPO deal for eTelecare (18-November-2008)
 Global BPO market to touch 975-Bn USD by 2012 (17-November-2008)
 Nasscom says Indian IT industry is safe (11-November-2008)
 EXL Posts 17.8 Per Cent Jump In Q3 Revenues (10-November-2008)
 British law firms outsource to India in a big way (8-November-2008)
 Comments on outsourcing need not bother us: Chidambaram (7-November-2008)
 Vietnam looking at BPO (6-November-2008)
 Obama's victory bad news for India's BPO sector (5-November-2008)
 IT/BPO exports up 15% in Karnataka (4-November-2008)
 BPO prospects looks good (1-November-2008)
 Assocham faces govt heat (31-October-2008)
 Job cuts in India's call centers and BPO likely (30-October-2008)
 Outsourcing trends (29-October-2008)
 Dell plans to up focus on India biz (24-October-2008)
 Wipro wins multi million outsourcing deals (23-October-2008)
 Japan Could Be A Large IT Market: NASSCOM (21-October-2008)
 Homeward bound: BPOs take local call to boost business (20-October-2008)
 India's domination of BPO sector continues (15-October-2008)
 New York firm to buy Chennai BPO for Rs 950 cr (13-October-2008)
 eClerx accepts $0.56 mn to settle dues with bankrupt US client (7-October-2008)
 Convergys plans to hire 2,500 new agents (6-October-2008)
 BSNL, C and W ink network sharing deal (4-October-2008)
 Genpact to be hit by Wachovia sale (2-October-2008)
 Indian BPO InfoVision looks at sell out (1-October-2008)
 BPOs rejig biz model to earn more (26-September-2008)
 'Studio i' to handle architectural KPO (25-September-2008)
 Nasscom: Credit crunch to hit BPOs (24-September-2008)
 New growth plan for HCL BPO (23-September-2008)
 BPO Awards: Celebrating India's off-shoring success (22-September-2008)
 TCS inks deal with Ericsson (20-September-2008)
 Wipro to bid for Lehman BPO (19-September-2008)
 Satyam eyes Lehman's BPO in India (18-September-2008)
 Top ITES locations in India (16-September-2008)
 Indian Engineering Services Outsourcing to treble (4-September-2008)
 Nurses turn to BPO (3-September-2008)
 New BPO center from Infosys (1-September-2008)
 No tax breaks if you outsource: Obama to US firms (30-August-2008)
 Indian IT Services market to grow to USD 8.1 bn by 2011 (29-August-2008)
 Firstsource bags KPO deal (28-August-2008)
 HDFC Bank launches rural BPO (27-August-2008)
 HCL Tech buys US BPO firm (26-August-2008)
 Indian BPO space set to boom (25-August-2008)
 SBI to outsource rollout of ATMs (23-August-2008)
 Pharma seeks BPO support (21-August-2008)
 HTMT to buy two US firms by year-end (18-August-2008)
 Accenture BPO to hire 13,000 people (13-August-2008)
 Hinduja BPO looks at US and UK (11-August-2008)
 Indian offshoring still shines (8-August-2008)
 New BPO offering (7-August-2008)
 Essars Aegis BPO buys PeopleSupport of US (5-August-2008)
 Outsourcing? Tech to blame, says Obama (1-August-2008)
 New BPO unit for Patni (31-July-2008)
 Microsoft DynamicsTM ITenabled services opens up in India (28-July-2008)
 BPO, offshoring may go obsolete by 2015 (25-July-2008)
 Outsourcing to India to rise (24-July-2008)
 Indian BPO ranks high (22-July-2008)
 Outsourcing industry moves cautiously (21-July-2008)
 New Zealand Bank to send jobs to India (17-July-2008)
 Indian outsourcing firm moves to Europe (16-July-2008)
 Warning bells ring over Bangalore as BPO destination (8-July-2008)
 Indian IT outsourcing company acquires Prolifics (5-July-2008)
 Now, BPOs queue up to book seat in billion dollar club (4-July-2008)
 Quatrro BPO acquires Babel Media (3-July-2008)
 Indian BPO Satyam ranked second globally (1-July-2008)
 Citigroup to sell Indian BPO (30-June-2008)
 Satyam enters into KPO JV (28-June-2008)
 BPOs grapple with inflation (27-June-2008)
 India attracts clinical outsourcing (13-June-2008)
 IT exports to slow down (10-June-2008)
 Indian BPOs may lose Orange pie (9-June-2008)
 Dubai seeks BPO business (7-June-2008)
 Media outsourcing attracts ire of US brigade (4-June-2008)
 Sutherland BPO expands (3-June-2008)
 Capita in India (2-June-2008)
 Tata rural BPO to come up near Orissa steel site (31-May-2008)
 LPO chasing India (30-May-2008)
 Firstsource suitors eye Temasek's holding (29-May-2008)
 More oppurtunities for Indian BPO industry (27-May-2008)
 Gender equality: Women lead the way in rural BPOs (26-May-2008)
 TCS bags deal to process passport applications (24-May-2008)
 Telecom outsourcing deals under Trai lens (20-May-2008)
 Lloyds TSB to offshore 450 jobs to India (17-May-2008)
 KPOs could see US slowdown impact (12-May-2008)
 Infosys BPO to set up KPO hub in Gurgaon (8-May-2008)
 Outsourcing: 20 Indian firms among world's top 100 (1-May-2008)
 Indian offshoring firm targets banks (29-April-2008)
 Datacraft Clinches $2 Million BPO Contract (28-April-2008)
 Indian business up for Accenture (26-April-2008)
 Cambridge Solutions Sets Up New Centre In Chennai (25-April-2008)
 BPO sector a bane or boon for youth? (24-April-2008)
 Carphone Warehouse to set up Indian shop (23-April-2008)
 Mware to invest $100M in India (25-March-2008)
 Wipro to expand in UK (24-March-2008)
 Convergys Announces Multi-Year Contract Renewal With Cox (21-March-2008)
 Indias TCS opens new US centre (18-March-2008)
 Indian offshoring company to open two centres in the U.S (18-March-2008)
 More US contracts on the way to India (17-March-2008)
 Domestic market shines for BPOs (15-March-2008)
 Staff security: BPOs have a new plan (14-March-2008)
 The Indian R&D offshoring scenario (13-March-2008)
 US spend on offshoring declining ? (12-March-2008)
 Indian offshoring firm eyes buys in US and Europe (11-March-2008)
 Indian offshoring company opens up Thailand centre (10-March-2008)
 Hutch to exit 3 Global Services BPO (8-March-2008)
 India no longer top outsourcing destination? (7-March-2008)
 Cipher Dynamics opens BPO operations in India (6-March-2008)
 Indian IT-BPO Aggregate Revenue to hit USD 64 Billion (5-March-2008)
 Infosys eyes Europe, Japan for acquisitions (4-March-2008)
 Outsourced e-publishing in for boom phase (3-March-2008)
 Silence on STPI leaves IT industry dismayed (1-March-2008)
 Infosys opens Latin American BPO unit (29-February-2008)
 The Indian KPO advantage (29-February-2008)
 Global recession slows outsourcing (28-February-2008)
 Convergys Provides Local Managers With International Exposure (27-February-2008)
 Indian publishing BPOs to clock 35% growth: CII (26-February-2008)
 Vertex BPO moving to India (25-February-2008)
 BPO: New tech to ferry staff safely (23-February-2008)
 Now, publishing BPO booms in India (22-February-2008)
 Yahoo shields staff in new armour (21-February-2008)
 Outsourcing not eating US jobs (20-February-2008)
 Outsourcing blip predicted for India (19-February-2008)
 Hexaware plans provision of $25 mn against fraudulent acts (27-November-2007)
 R-ADAG to set up BPO unit in Tirupati (26-November-2007)
 Infra outsourcing biz to hit $8.8 bn by 2010: Everest (2-November-2007)
 Rising stars of Indian IT-BPO industry - CORBUS, RMSI, Hytech Professionals (1-November-2007)
 Now, BPOs ring in Karwa Chauth (30-October-2007)
 Evalueserve plans Europe centre (29-October-2007)
 Rising Rupee claims first BPO victim (27-October-2007)
 Genpact beats Firstsource to bag Citi BPO deal (26-October-2007)
 Rural America a threat to BPO in India? (23-October-2007)
 UK BPO Firms to Ride Wave of Local Government Clients (22-October-2007)
 Book-keeping contracts to remain strong for BPOs: Study (18-October-2007)
 Accentia Tech acquires 3 US BPOs for Rs 80 crore (17-October-2007)
 Offshoring impact in Canada (16-October-2007)
 Are you ready to outsource, a reality check (15-October-2007)
 Captive BPOs perform well in India (10-October-2007)
 BPO staff stressed? Govt plans new norms (9-October-2007)
 Automated Intervention Works Against Call Center Agents (4-October-2007)
 Customer Backlash Drags Call Centers Home (3-October-2007)
 Nasscom express distress on Ramadoss's comment (1-October-2007)
 India favourite destination for outsourcing (30-September-2007)
 Captive BPO centres begin to pay off (27-September-2007)
 Wipro bags $130 mn contract from Thames Water (26-September-2007)
 Usha Martin acquires Converso Contact Centres (25-September-2007)
 EXL looking for acquisitions in eastern Europe (24-September-2007)
 Insurance BPO to create 1 lakh jobs in India (20-September-2007)
 BPOs augur well for old economy firms (19-September-2007)
 Taxmile buy brings end-to-end benefit for 3i (17-September-2007)
 TCS, Wipro, Infy, Capgemini in race for $125-m ING deal (16-September-2007)
 Hero group acquires Scotland's TSC for 40 mn pounds (11-September-2007)
 Tomorrow's Call Center: Two-Way Video Interaction (10-September-2007)
 India star of region's performance in BPOs (3-September-2007)
 3i Infotech buys 51 per cent in HCCA (2-September-2007)
 Sub prime issue to benefit offshoring (30-August-2007)
 IT exports reach trillion rupees (29-August-2007)
 Apparel firms go for outsourcing (28-August-2007)
 Infovision plans expansion; will invest Rs 300 cr (27-August-2007)
 Sub-prime fear now haunts BPOs (23-August-2007)
 India's BPO firms record 47 pc growth: Survey (22-August-2007)
 WNS Global and ExlService look at inorganic growth in LPO (3-August-2007)
 Making Phone Systems More Human (2-August-2007)
 Soon Pune gonna overtake B'lore (24-July-2007)
 Bullish on India, XGS to double staff (23-July-2007)
 Rising rupee: IT, BPO employees may have to work longer (21-July-2007)
 Wipro BPO to focus on non-linear growth (20-July-2007)
 'Gateway to Asia' is the theme of BangaloreIT.in (19-July-2007)
 BPO cos scout for overseas buys (18-July-2007)
 European Outsourcing Contracts Skyrocket (14-July-2007)
 India to be hub of $16.7 bn KPO industry (13-July-2007)
 Is advertising India's next BPO opportunity? (11-July-2007)
 Hillary Clinton changes tune on outsourcing (10-July-2007)
 Sundaram buys 74% in Chennai BPO (7-July-2007)
 HTMT Global to add consulting biz (6-July-2007)
 Dancing to beat the stress at BPO firms (4-July-2007)
 After BPO & KPO, now comes PPO (3-July-2007)
 Outsourcing is a problem: Hillary Clinton (2-July-2007)
 BPOs may now screen recruits for HIV (25-June-2007)
 WNS, Accenture join race for Citi's BPO arm (23-June-2007)
 Indian IT, BPO market to grow at 30 per cent (22-June-2007)
 Are Indian IT, BPO cos losing their sheen? (21-June-2007)
 ICICI, Spanco take over GTL BPO for Rs 253 cr (20-June-2007)
 Two Indian BPOs in 'hot growth' cos' list (19-June-2007)
 Wipro, Airtel win 'Oscars of Outsourcing' (18-June-2007)
 NEA leads 25 mn dlr investment in ISGN Technologies (16-June-2006)
 Top 20 BPO list to witness major churn (15-June-2007)
 Call Center Attrition (14-June-2007)
 Nashik BPOs fail to pay even average salary (13-June-2007)
 BPO major EXL eyes captives of MNCs (12-June-2007)
 India to capture 15pc of global KPO industry: Nath (11-June-2007)
 Printing majors enter outsourcing domain (10-June-2007)
 Karnataka to continue its support to IT/BPO: HDK (25-May-2007)
 Risk factor: Entry barrier to BPO sector (24-May-2007)
 Australian Finance Firms Set for Next Step in BPO (23-May-2007)
 Person-to-Person Offshoring new rival to IT Gaints (17-May-2007)
 TV18 inks media outsourcing alliance with Infosys (16-May-2007)
 India's outsourcing story remains intact...for now (8-May-2007)
 Talent crunch makes RPO hot (7-May-2007)
 Sri Lanka to figure in Outsourcing World (5-May-2007)
 India's small cities favorite for offshoring (4-May-2007)
 Outsourcing grows, deal value drops in India (3-May-2007)
 IT BPO revenues may cross $48bn (2-May-2007)
 Employee verification must in K'taka: Police (20-April-2007)
 Infosys BPO in pact with Karnatak varsity (19-April-2007)
 'Infosys will be $4 billion company by next year' (16-April-2007)
 Outsourcing may see revival in 2007 (15-April-2007)
 Delta Airlines cancels BPO contract with IBM Daksh (5-April-2007)
 IT, ITES growing at 28%: Premji (4-April-2007)
 Office space: B'lore among top 2 cities globally? (31-March-2007)
 Smaller cities emerging outsourcing hubs (30-March-2007)
 Genesys' launches voice platform VoiceGenie 7.1 (27-March-2007)
 Outsource production of simple drugs, says Kamat (26-March-2007)
 IBM set to secure Idea's $700 mn deal (21-March-2007)
 Offshoring: India rules the world (20-March-2007)
 "Indian firms are not ready to take risks" (16-March-2007)
 $2b spent for IT/ITES cos on training in `07 (15-March-2007)
 BPO cos keeping pace with new US timing (13-March-2007)
 Clients arm-twist BPOs (12-March-2007)
 BPO firms worry over service tax, commuting (8-March-2007)
 BPOs move to check data theft (7-March-2007)
 RPG to buy out Fujitsu in Zensar, majority stake (6-March-2007)
 Offshore tech spending by US to rise (5-March-2007)
 Nipuna Services on the prowl (23-February-2007)
 Ayala eyes BPO cos with India presence (22-February-2007)
 Infy BPO plans to set up Latin American centre (20-February-2007)
 IBM Daksh plans centre in Vishakapattinam (19-February-2007)
 Cauvery enrages IT industry; Protests on Feb 18 (16-February-2007)
 Zyme expands Bangalore operations (15-February-2007)
 Govt mulls Rs 100 cr venture fund for IT SMBs (13-February-2007)
 Chrys Cap selling BPO to Aegis (12-February-2007)
 BPOs cutting down on graveyard shifts (8-February-2007)
 US slowdown will not hit outsourcing (7-February-2007)
 Logistics Outsourcing on the Home Front (30-January-2007)
 United States to look beyond IT, BPO in India (29-January-2007)
 GramIT: Taking BPO services to villages (25-January-2007)
 Wipro back on BPO deal street with $50-m chest (24-January-2007)
 Kuoni takes visa facilitation BPO model abroad (22-January-2007)
 UK Outsourcing Giant Acquired by US Equity Firms (21-January-2007)
 Singapore Airlines, Wipro discuss BPO deal (19-January-2007)
 SlashSupport wins Nortel tech services deal (18-January-2007)
 Outsourcing gets fishy (13-January-2007)
 Rakesh Jhunjhunwala picks up stake in Inventurus (12-January-2007)
 It's family first at tech cos & BPOs (9-January-2007)
 Cobra Legal Solutions enters into Chennai (8-January-2007)
 Avoiding Common Outsourcing Pitfalls (4-January-2007)
 Live Chat Customer Service: End of the 'I'm on Hold' Era (3-January-2007)
 i-flex writes program for big BPO play (2-January-2007)
 BPOs on call even during holiday season (1-January-2007)

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